Edsby tip: New issue reporting system

Report Edsby problems

If you run into a problem using Edsby, there’s a new way you can let us know about it.

1. If using a web browser

Navigate to where you’re experiencing the unexpected behavior. Click the question mark icon in the top right corner of the page, and select “Report a problem on this screen.”

2. If using the Edsby app for iOS or Android

Under the three line “hamburger” menu in the top left corner of your Edsby mobile app home screen, select “Report a problem” and describe the issue you’re having and what you did to produce it.

Screenshots and diagnostic logs from your session will be captured and submitted to Edsby to aid in finding and fixing issues. Your report and your data will only be seen by Edsby personnel for the purpose of problem investigation and will not be used for follow up, support ticketing or other purposes, or shared with third parties.

Dallas Kachan

Dallas Kachan is VP of Marketing at Edsby. He has led, worked with or consulted to dozens of technology firms in Silicon Valley and Canada over thirty years. He was the original vice president of sales and marketing for SoftArc, developers of FirstClass, credited as one of the first internet-based LMSes. Dallas was managing director and head of global marketing for the Cleantech Group, the organization that founded the cleantech investment theme, and served on the board of the U.C. Berkeley Haas School of Business’ Cleantech Institute. He is the author of the travel and adventure novel, The Starship Diaries.